Our Team

At our firm, we pride ourselves on the wealth of experience and expertise our leadership team brings to every engagement. Our senior leaders have decades of combined experience in managing large-scale utility transformations, financial operations, and organizational change initiatives. With deep knowledge in utility services, customer systems, and business transformation, our team is dedicated to delivering innovative solutions that drive operational efficiency, improve customer experiences, and achieve strategic business goals. Whether navigating complex enterprise implementations or optimizing organizational processes, our leaders are committed to guiding clients toward success with a people-first approach that emphasizes collaboration, innovation, and measurable outcomes.

Executive Leadership

Leigh White

President

Leigh White

Leigh White serves as Conduit Consulting’s President, bringing skills developed over a 35-year professional career leading teams that assess organizations’ effectiveness in achieving strategic objectives and operating efficiently and consistently. As a trained auditor, she has exceptional planning and project management capabilities, people skills, and a keen ability to question the status quo in pursuit of continuous improvement. Leigh has significant experience engaging organizations’ leaders and staff to understand their operating model, from the high-level structure to the detailed procedures, and developing recommendations including organizational structure and staffing changes, process improvements, and implementing key performance indicators.

Also active in school organizations, Leigh has served as an ambassador for new families, managed the parent organization’s finances and helped plan and execute large fund-raising school galas. Always engaged in school activities, Leigh is a visible leader and frequently asked to help with school initiatives.

Leigh can be reached at:

leigh.white@conduit-llc.com

Elise Blodgett

Executive Vice President

Elise Blodgett

Elise Blodgett serves as the Executive Vice President of Conduit Consulting, bringing over three decades of leadership experience and a deep passion for connecting with individuals and organizations to foster growth and success. With a career spanning across industries and leadership roles, Elise is dedicated to empowering leaders through training, coaching, and mentoring, helping them achieve their highest potential. Her expertise in event planning, organizational skills, and hospitality has led to the successful execution of events with up to 1,500 attendees. Throughout her professional journey, she has also remained heavily involved in civic and school-related organizations, expanding her love for service.

Elise’s career is marked by a results-oriented approach and a keen eye for detail. She has built strong relationships across all levels of leadership and enjoys engaging with people from diverse backgrounds. Whether she’s coordinating large events or mentoring the next generation of leaders, Elise excels at follow-through and fostering open communication. Her extensive experience includes serving as a National Leadership Consultant for a large women’s Greek organization, a project resource manager for a management consulting firm, and various leadership roles within many local and school organizations.

Elise can be reached at:

elise.blodgett@conduit-llc.com

Client Service Leadership

Craig White

Senior Vice President

Craig White

Craig is a senior leader with extensive experience in managing large-scale utility business and technology projects. He brings over 30 years of professional experience, including 20 years in utility operations, customer systems, and business transformation initiatives. Craig has successfully led the implementation of complex enterprise solutions for utilities serving millions of customers across multiple states.

As a strategic consultant, Craig has directed the successful completion of numerous multi-million dollar projects, such as the $78 million SAP CIS implementation for a major utility, which was recognized as SAP’s “Best-Run Utilities Award: US Large Enterprise Project of the Year” and received CS Week’s “Expanding Excellence Award for Best CIS Implementation, Level 1.” His leadership was instrumental in delivering the project on schedule and within budget, while overseeing 150 employees and 70 consultants.

Craig’s deep knowledge of customer service strategy and operations has enabled him to drive significant business improvements for utility companies. He has led corporate-wide customer service transformation initiatives, resulting in the creation of new customer service organizations, optimized call center operations, and the centralization of back-office functions. His expertise in program management, organizational change management and process design has helped guide utilities through complex system implementations and transformations, ensuring quality, stakeholder alignment, and operational readiness.

Throughout his career, Craig has been a trusted advisor to C-suite executives and departmental leaders, providing strategic insights and recommendations to achieve business goals. His work spans system integration, customer experience, operational efficiency, and mergers and acquisitions. With a proven track record of driving results and achieving project excellence, Craig is a valued leader who brings strategic vision and operational expertise to every engagement.

Craig can be reached at:

craig.white@conduit-llc.com

Bronson Blodgett

Senior Vice President

Bronson Blodgett

Bronson is a seasoned senior leader with an extensive background and experience in finance and accounting, operations support, large-scale enterprise transformations, and team leadership and growth, as well as non-profit management. With over 30 years of professional experience, including 25 years in the natural gas utility industry, Bronson has built departments from the ground up, has led asset acquisition as well as asset disposition efforts, and has led or co-led numerous utility transformation initiatives. He has extensive experience streamlining operational processes and procedures impacting thousands of employees and millions of customers across multiple states, as well as delivering improvements in human capital management, financial management, customer service, and asset and work management capabilities.

As a utility leader for process and change management, Bronson co-led a multi-million dollar transformative initiative deploying leading edge processes and technologies to approximately 1,000 natural gas utility construction crews to capture asset data at the time assets were installed. This new system dramatically reduced the lag time between when assets were placed in service and when geospatial records were updated - a key driver in maintaining a safe system. It also drastically improved the tracking and traceability of the assets, ensuring all data about the assets is known and discoverable with the click of a button.

A key focus for Bronson is, and has always been, people. This is evident in his care for his teammates, as well as his passion to help leaders understand how to assist their own teammates in navigating change. Bronson is a Prosci certified change practitioner, with expertise in ensuring that people are prepared to adopt any and all changes that result from an initiative. This not only benefits those being impacted, but also ensures that initiative goals are achieved. Bronson also ensures this same outcome using his experience and skills as a certified Project Management Professional (PMP).

For most of his career, Bronson has spent time engaged with, supporting, and advising executive management teams and C-Suite leaders, focused on helping them prioritize their efforts to deliver successful outcomes that align with company goals and strategies. Bronson is a people-first leader, understanding that it is only through people that transformative change that delivers successful outcomes can be achieved.

Bronson can be reached at:

bronson.blodgett@conduit-llc.com

Client Leadership Sample Experience

Project Descriptions

1.Customer Service Transformation Program: Large scale technology replacement of CIS, CRM, and Work Management applications. Redesign of 150 business processes. Organizational Change management program impacting 4,800 employees. 2.Field Crew Asset Data Capture Digitization: Technology and process initiative to maintain a safe distribution system focused on traceable, verifiable and complete asset data, by implementing bar code scanning and high-accuracy GPS reads at the time of pipeline asset installation, as well as field workflows with business validation. Redesigned multiple field crew and back-office processes as well as roles. Organizational Change management program impacting approximately 500 employees and 2,400 contractors. 3.Customer Service Agent Scorecard and Incentive Program: Design and implementation of a performance management program that rewarded agents for achieving attendance, schedule adherence, quality and average handle time targets. 4.Bank Deposit and Payment Posting Reconciliation: Technology and process initiative to resolve daily and monthly reconciliation issues between a payment processing vendor’s daily bank deposits and real-time customer payment postings in a utility’s CIS application. 5.Management of Change Capability Implementation: Process and role focused initiative, developing the organizational capability of preventing incidents by systematically reviewing and approving all proposed changes to operational procedures, identifying potential risks and hazards, and taking necessary safety precautions before implementing them. 6.Non-Exempt Digital Timekeeping: Eliminated the manual timekeeping process using spreadsheets for non-exempt employees (field and office) by deploying new processes, roles and mobile technology. Organizational Change management program impacting 3,000 employees. 7.Lost & Unaccounted for Gas Reduction Program: Identified, prioritized and delivered projects critical to reduction of reported lost and unidentified gas on a national distribution system. Discrete projects involved creating new enterprise roles, developing new procedures involving operational technology, and enhancing billing and accounts receivable systems for new critical functionality.

Our Team

Executive Leadership

Leigh White

President

Elise Blodgett

Executive Vice President

Client Service Leadership

Craig White

Senior Vice President

Bronson Blodgett

Senior Vice President

Client Leadership Sample Experience

Project Descriptions

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