Utilities
Our team consists of former utility professionals with knowledge in utility customer service and field services. Utilize our deep experience for:
​
-
Strategic planning
-
Operating model design
-
Program and project management of key initiatives
-
Business process design, either as part of an initiative or on a stand-alone basis
-
Organizational change management
-
Process and Change Management Center of Excellence design and implementation
​
We can lead your initiatives, supplement your project team with needed experience and skills, or fill your utility staffed roles on large Systems Integrator (SI) led programs.
Utility Customer Service
Conduit Consulting offers utilities expert support with their customer service, meter-to-cash, and field services initiatives. Our team consists of former utility professionals with knowledge in utility contact centers, customer self-service, meter reading, billing, payment processing, collections, and field service order dispatch and operations.
We have deep experience leading initiatives to improve operational efficiency, enhance customer experience and achieve capital and O&M financial objectives across utility customer operations. We also have significant experience in full lifecycle CIS implementations.
​
Our professionals can provide expertise in strategic planning, operating model design, program & project management, contract management, business process design, and organizational change management. We can lead your initiatives, supplement your project team with needed experience and skills, or fill your utility staffed roles on large Systems Integrator (SI) led programs.
Utility Field Services
As a team of seasoned utility professionals, we specialize in optimizing field service operations. We offer tailored solutions that address key challenges such as operational inefficiency, work and asset management, resource planning, digital construction management, and digital transformation. Our expertise lies in streamlining processes, reducing costs, improving performance, extending asset lifespans, maximizing ROI, and leveraging technology for greater efficiency and innovation.
​
Our services are designed to help utilities achieve their goals through tailored solutions and expert guidance. We specialize in areas such as strategic planning, program and project management, business process design, organizational change management, operating model design, and contract management. Whether you need full-service leadership, specialized staffing, or support to enhance your project team, our experienced professionals are ready to assist.
​
At Conduit Consulting, we leverage deep industry expertise and proven methodologies to deliver outstanding results. Our commitment is to help clients achieve operational excellence, improve customer satisfaction, and foster sustainable growth. From leading initiatives to supporting large initiatives with needed experience and skills, to filling utility-staffed roles on Systems Integrator (SI) programs, we provide the expertise and resources needed to ensure success.
Partnerships
Coming Soon. Check back later to view our official partnerships.