Downloads
We encourage you to download one of our helpful checklists, whitepapers and/or guides - free of charge.
01
Comprehensive Customer Service Metrics Checklist for Utilities
The Comprehensive Customer Service Metrics Checklist is an essential tool for utility leaders seeking to benchmark and improve customer experience across natural gas, electric, and water sectors. This downloadable resource covers key performance indicators for satisfaction, digital engagement, call center operations, outage management, billing, and more—enabling you to identify gaps and prioritize improvements. Use this checklist to drive measurable results and transform your utility’s customer service into a true competitive advantage.
02
Building a Change-Ready Utility Organization
A Strategic Framework for Sustainable Transformation: The utility industry stands at a transformational crossroads. With 70% of organizational change efforts falling short of their goals, utilities must develop change-ready cultures to navigate unprecedented challenges including workforce transitions, digital transformation, and evolving customer expectations. This whitepaper presents a comprehensive framework for building organizational change readiness that enables sustainable transformation while maintaining operational excellence.
03
6 Essential Leadership Skills for Transformation
The “6 Essential Leadership Skills for Transformation” infographic highlights the core competencies every utility leader needs to drive successful change in today’s evolving environment. Drawing on industry research and real-world case studies, this resource breaks down the attributes that separate high-performing transformational leaders from the rest: visionary leadership, emotional intelligence, strategic communication, agility, systems thinking, and collaborative influence. Backed by key utility leadership statistics, the infographic is a practical tool for executives and managers seeking to benchmark their own capabilities and foster a culture prepared for sustainable transformation. Use this infographic as a roadmap to develop your leadership team and position your organization for lasting success.
04
Coming Soon!
