Selection & Advisory Services

The right system. The right partner. A recommendation that’s never for sale.

 

Utilities replace their core systems once every 10 to 20 years. Few teams have run a major selection recently, and the stakes are high: a poor fit can mean years of workarounds, cost overruns, and frustrated customers. Conduit Consulting guides utilities through the full decision, from defining what you need to signing a contract that delivers it. We’ve run utilities ourselves, so we evaluate solutions the way your operators, billing staff, and field crews will actually use them.

 

Our Independence Commitment

We never work for software vendors or systems integrators, and we never accept referral fees or partner incentives. Our only client is the utility, so our recommendation is shaped only by what fits your operation.

 

What We Deliver

Needs and business case
A current-state assessment, prioritized gaps, and a total cost of ownership view that leadership and governing boards can act on.

Requirements that matter
Functional, technical, and integration requirements for CIS/billing, AMI/MDM, work and asset management, GIS, ERP, OMS/ADMS, and payment platforms.

Procurement strategy and RFP
A solicitation approach that fits your purchasing rules, with weighted scoring, scripted demos, and reference checks.

Defensible recommendations
Facilitated evaluations, documented so they stand up to council review, audit, and protest.

Contract support
A review of pricing, scope, and service levels so the contract matches what you evaluated.

Implementation roadmap
A realistic plan for phasing, staffing, and risks, so your team and your new vendor start with clear expectations.

 

On Your Side Through Go-Live

The team that wrote your requirements knows exactly what your vendor promised. Once you’ve made your choice, Conduit Consulting can stay on your side of the table through transformation office leadership, project management, change management, and solution launch preparedness, so what you selected is what you actually get.

 

To preserve true independence, we don’t provide Program Advisory and Delivery Assurance services on initiatives where we served as your selection advisor.